Frequently Asked Questions

A: We offer worldwide shipping. Wherever you are, we are dedicated to bringing MANDALATASHI's pieces to you. (Note: Some remote areas or islands may have delivery limitations. Please contact us if you are unsure.)

A: All orders are typically processed and shipped within 2-5 business days. Orders placed on weekends or holidays will be processed on the next business day.

A: Standard shipping typically takes 10-20 business days, depending on customs and local postal services. We also offer DHL/FedEx Express shipping which takes 5-8 business days.

A: No. We handle all import duties, taxes, and customs fees. You will not need to pay any extra charges upon delivery.

A: Once shipped, you will receive a confirmation email with a tracking number. Please note that tracking information may take 3-5 days to update.

A: We want you to love our products. If you are not completely satisfied, you can request a return within 10 days of receiving your item. The item must be unused, unworn, and in its original packaging.

A: We're sorry, but custom or personalized items cannot be returned unless they are defective.

A: If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. Depending on the damage, we will offer a free replacement or a full refund.

A: Once we receive and inspect your return, refunds are processed to your original payment method within 5-10 business days.

A: Each of our beads is handcrafted from carefully selected herbal powders (such as saffron, mugwort), natural aromatic woods (sandalwood, agarwood), and resins. We insist on using pure natural materials, free from artificial chemical fragrances.

A: Please refer to our Size Guide page. We recommend measuring your wrist circumference snugly with a soft tape. If you are between sizes, we recommend sizing up for comfort.

A: We recommend avoiding direct contact with water, especially hot water. Herbal beads contain natural ingredients that may be damaged by water. For cleaning, gently wipe with a soft dry cloth. Sandalwood should also be kept dry to maintain its luster.

A: Since we use natural herbal ingredients, the scent will naturally fade over time. You can gently rub the beads (after they develop a patina) or store them in a sealed container to help awaken the subtle fragrance.

A: We accept major credit cards including Visa, Mastercard, American Express, and PayPal.

A: Absolutely. Our site uses SSL encryption to protect your personal information, and all transactions are processed through PCI-compliant secure payment gateways.

A: You can reach us via email at [email protected] or use the contact form below. Our working hours are Mon - Fri, 9:00 - 18:00 (Beijing Time).